We serve clients across industries and across public and private sectors. We serve clients with under 5 connected users and clients with over 5,000 connected users.
Our business was originally built on support and sales of large PBX systems, based on Nortel Enterprise Solutions. We still support these systems but have evolved along with the industry and offer a broad portfolio of technologies and services to fully support the converged communications network environment.
From basic to complex Internet connectivity requirements to a variety of voice / PBX options and including data center and cloud services, dBm’s mission is to source the best solution for every business communications problem - large or small.
As authourized representatives for ITSS Telecom Master Agents, we have access to the universe of best-of-breed carriers and service providers. With access to special tools to survey this vast array of options, and no sales quotas from any supplier, we remain carrier agnostic and select the options that are the best fit to your individual requirements - both technological and budget.
Our Services Include:
WAN and SD-WAN
Fiber Internet, DSL and COAX based services. Where terrestrial options are limited, we can source Bonded Internet, Fixed Wireless, Air Fiber and LTE options. – Comparable cost – Industry level SLA – Variable bandwidth from 1Mbps to 100 Gbps. The additional capabilities offered by SD-WAN include redundancy, application acceleration, dynamic bandwidth to large cloud providers, and more.
Voice Solutions
SIP Trunking, VOIP phone systems, hosted / cloud PBX, UCaaS (Unified Communications as a Service), CCaaS (Contact Center as a Service), legacy PRI connections.
Cloud and Data Center Services
Disaster Recovery and Continuity, Content and Application Delivery (such as UCaaS and other cloud-based services), and Data Center Services. With ITSS, we represent Canadian and US-based leading providers of outsourced data centre services, to bring you a multi-layer redundant national footprint that can scale to meet almost any need with service levels guarantees that offer 100% power and network availability.
Security
SASE - Secure Access Service Edge (SASE) is a new enterprise networking technology category introduced by Gartner in 2019. It is a networking and security platform that is identity-driven, cloud-native, globally distributed, and securely connects all edges (WAN, cloud, mobile, and IoT).
Legacy Services
dBm still provides our legacy services and technology partners including:
Our Industry Partners
ITSS is a fast-growing communications technology service distributor (Master Agent) in Canada. Founded in 2009, ITSS continuously analyzes and researches all available vendors and technology so our partners and customers can focus on their core business and never have to worry about having the right solution that will meet their evolving business requirements.
Leveraging formal relationships with regional, national and the largest global Master Agents, ITSS offers a wide suite of “Best of Breed” Connectivity, Voice and Cloud Solutions.
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E-MetroTel provides unified business communications systems to a global client base through leading edge telephony hardware and software. They deliver streamlined migration to complete solutions that tightly integrate digital, IP, analog, and Unified Communications (UC) capabilities.
Founded in 2009, E-MetroTel includes many former Nortel and Avaya employees with deep technical knowledge of enterprise products and service offerings.
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Allworx offers an extensive range of UC features out of the box, very reliable performance, at a great price point.
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A recent industry award sums it up nicely:
"Frost & Sullivan firmly believes that Allworx provides a superior SMB Unified Communications platform. By delivering the best performance at the best price, along with an unrivaled customer experience, Allworx is recognized as Frost & Sullivan's 2016 Customer Value Leader."